Privacy Policy

This Privacy Policy explains how MoldMinds ("we," "our," or "us") collects, uses, discloses, and protects your information when you visit our website moldminds.com, use our tools and calculators (including MolderMath ProCalc and MoldMetrics), submit contact forms, or communicate with us via phone, email, or text message.

By using our Service, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring you understand how your data is handled.

Information You Provide

• Contact Information: Name, email address, phone number, and company name when you fill out contact forms, request consultations, or subscribe to updates.
• Project Details: Information about your injection molding projects, technical requirements, and files you upload for analysis.
• Communications: Messages, inquiries, and feedback you send us via email, phone, text message, or contact forms.
• Consent Records: Records of your consent to receive communications, including SMS/text messages.

Automatically Collected Information

• Usage Data: How you interact with our website, tools, and calculators.
• Device Information: Browser type, IP address, operating system, and device identifiers.
• Analytics Data: Website performance metrics and user behavior via Google Analytics.
• Location Data: General geographic location based on IP address.

AI Processing Data

• Input Data: Information you provide to our AI-powered features for analysis and recommendations.
• Note: We do not permanently store AI-generated responses or calculation results.

We use the information we collect to:

• Provide Services: Deliver our injection molding consulting services, tools, and calculators.
• Communicate: Respond to your inquiries, provide quotes, and offer customer support via your preferred channel (email, phone, or text).
• Send Updates: With your consent, send service updates, newsletters, and promotional communications.
• Improve Experience: Analyze usage patterns to enhance our website and tools.
• Process Projects: Analyze uploaded files and project details to provide relevant assistance and recommendations.
• Legal Compliance: Comply with applicable laws and protect our legal rights.

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• Service Providers: Trusted third-party services that help us operate our business (e.g., Google Analytics, email platforms, SMS delivery services). These providers are contractually bound to protect your data.
• AI Processing: Your inputs may be processed by AI services to provide analysis and suggestions. We use industry-standard security measures for these integrations.
• Legal Requirements: When required by law, court order, or to protect our legal rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for all data transmission.
• Access Controls: Limited access to personal information on a need-to-know basis.
• Secure Storage: Data stored on secure, access-controlled servers.
• Regular Audits: Periodic security assessments and vulnerability testing.
• Vendor Security: Third-party service providers are vetted for security compliance.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

Depending on your location, you may have the following rights regarding your personal information:

EU Users (GDPR): You have additional rights including the right to lodge complaints with supervisory authorities. Contact us to exercise any of these rights.

California Users (CCPA): You have the right to know what personal information is collected, request deletion, and opt-out of sale (we do not sell personal information).

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security.
• Analytics Cookies: Google Analytics to understand website usage and improve our services.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

For more information about Google Analytics, see Google's Privacy Policy.

• Contact Information: Retained until you request deletion or unsubscribe from communications.
• Project Files: Processed as needed and deleted according to our retention schedule (typically 90 days after project completion).
• SMS Consent Records: Retained for compliance purposes until you opt out, plus a reasonable period thereafter.
• Usage Data: Retained for analytical purposes per Google Analytics retention settings (typically 26 months).
• AI Inputs: Not permanently stored; processed in real-time only.

International Data Transfers

As we serve customers globally, your information may be transferred to and processed in the United States. By using our Service, you consent to such transfers.

Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our Service after changes constitutes acceptance of the updated policy.